Jira Cloud does not have the Support Zip feature.
Jira can produce a Support Zip file for diagnosing issues. This will give our support team a better view of the issue.
Watch how to add an SSH Git repository. Right click here to open this video in a new browser tab for more viewing options.
You can create this file by accessing the Atlassian Support Tools in your Jira:
Go to Administration > System.
On the left sidebar, click Support Tools.
Click the Support Zip tab.
Leave all options checked (recommended) or check/uncheck required information to generate.
Locate the generated Support Zip file and send it to firstname.lastname@example.org.
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