How to create the Support Zip file?

Jira Cloud does not have the Support Zip feature.

Jira can produce a Support Zip file for diagnosing issues.  This will give our support team a better view of the issue.

Watch how to add an SSH Git repository. Right click here to open this video in a new browser tab for more viewing options.


You can create this file by accessing the Atlassian Support Tools in your Jira:

  1. Go to Administration > System.

  2. On the left sidebar, click Support Tools.

  3. Click the Support Zip tab.

  4. Leave all options checked (recommended) or check/uncheck required information to generate.

  5. Click Create.

Locate the generated Support Zip file and send it to


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