Migrating from Jira Server + Data Center to Jira Cloud

What’s on this page:

Let us assist you with your migration to Jira Cloud!

Use this page as a resource to get all the information you need to start your migration. If you need additional support or one-on-one assistance, we'll be glad to help. Contact us at BigBrassBand Support.

Important Notes

Licensing: We’re happy to assist our customers migrate to Jira Cloud from Jira Server or Jira Data Center. To alleviate any concerns about paying for "double licensing" during your transition we will provide discount codes so you will only have to pay for one platform (either Cloud or Server/Data Center). We’ll do this by verifying your active license on one platform and we’ll provide a promotion code for the license on the other.

Associations from Git data: Indexing Jira issues via commit messages is the same in Jira Server + Data Center as Jira Cloud. All the associations will be preserved.

Manual commit associations: At this time, manual commit <--> Jira issue associations cannot be migrated automatically but request BigBrassBand Support for instructions on how to check.

Self-hosted Git servers: When connecting a self-hosted git server to Git Integration for Jira Cloud the git server must have a publicly addressable + route-able address. GitHub.com, Azure DevOps, GitLab.com and other services hosted on the “public cloud” work without any administrator interventions.

For more information, see: Allowlist (whitelist) BigBrassBand Cloud

Known Atlassian issue: We highly recommend testing your Jira migration to the Cloud on a test Jira Cloud site. AC-1528 is a bug in Atlassian Jira Cloud that breaks all Jira Cloud Atlassian Marketplace apps when a new project import is made. When migrating your users to Jira Cloud – we recommend installing and configuring the Git Integration for Jira Cloud app after all of your Jira users/projects/issues data is imported and verified.

Steps to migrate

Currently there are not automatic steps to migrate from Jira Server + Data Center to Jira Cloud.

Create a test Jira Cloud instance. See below note.
Install Git Integration for Jira Cloud on a test Jira Cloud instance
Verify self-hosted git servers have a a publicly addressable + rout-able address. For more information, see Whitelist BigBrassBand Cloud.
Configure your git repositories via auto-connect integrations or single, plain git repositories. For guides on connecting git servers + repositories to Jira Cloud, see Integration Guide
Connect GitHub.com to Jira Cloud - see guide: GitHub.com
Connect GitHub Enterprise to Jira Cloud - see guide: GitHub Enterprise
Connect GitLab.com to Jira Cloud - see guide: GitLab.com
Connect GitLab CE/EE to Jira Cloud - see guide: GitLab CE/EE
Connect AWS CodeCommit to Jira Cloud - see guide: AWS CodeCommit
Connect Bitbucket Cloud to Jira Cloud - see guide: Bitbucket Cloud
Connect Microsoft Azure DevOps (Cloud) to Jira Cloud - see guide: Azure DevOps | Visual Studio Team Services (VSTS)
Connect Microsoft Visual Studio Team Services (VSTS) to Jira Cloud - see guide: Azure DevOps | Visual Studio Team Services (VSTS)
Connect Microsoft Azure DevOps Server to Jira Cloud - see guide: Azure DevOps Server | Team Foundation Services (TFS)
Connect Microsoft Azure Team Foundation Server (TFS) to Jira Cloud - see guide: Azure DevOps Server | Team Foundation Services (TFS)
Connect Gerrit to Jira Cloud - see guide: Gerrit
Once indexing is completed, verify Jira issues are showing commits, branches, and pull requests as expected.

 

If you need additional support - contact BigBrassBand Support.