The information on this page is for BigBrassBand Atlassian Cloud products only. These currently include Git Integration for Jira Cloud and Dev Info for Jira Cloud.
Jira Server and Jira Data Center products are not hosted by BigBrassBand.
If using restrictive firewall or proxy server settings, you or your network admin will need to allow (allow list / whitelist) a specific IP address to ensure BigBrassBand Cloud applications work as expected. Specifically – if your team hosts a private git server (GitHub Enterprise, GitLab CE/EE, Microsoft TFS or Azure DevOps Server, Gerrit, Bitbucket Server, or a plain git server).
Allow list IP address for self-hosted git repositories
To allow self-hosted git repositories to be indexed by BigBrassBand Cloud applications - allow list:
To allow self-hosted git repositories to be indexed by BigBrassBand Cloud applications - the following port(s) may be necessary to be open:
Only if using SSH keys for authentication to repositories
Only open the ports required by your git server.
For example: If your self-managed GitLab or GitHub Enterprise is using HTTPS, only open port 443.
Allow list IP address for GitHub.com, Azure DevOps Repos, and GitLab.com:
GitHub.com, Azure DevOps Repos, and GitLab.com have enterprise level features allowing for allow listing and require a different set of IP addresses for allow listing:
If you use these IP addresses for allow listing - we ask that you contact us at email@example.com so we can notify you if these IP addresses are ever changed.
Reachable network address
To allow self-hosted git servers, the git server must be reachable with a public address/IP by the indexing service.
If your git server is simply behind a firewall, whitelist the IP address of the indexing service (see Whitelist IP address).
If your git server is only reachable on a private intranet or through a virtual private network (VPN), the Git Integration for Jira indexing service will not be able to reach your git server, even if you whitelist our IP. See Future support section below.
We are considering a new feature that would support indexing commits and pull requests using webhook metadata (no source code). This would allow the git server to remain in a private network. If you are interested in this feature - please contact firstname.lastname@example.org to vote for the feature and allow us to contact you when the feature is released. (Update Jan 13, 2021 - we are in a private beta for GitLab and GitHub - contact us for access)