Email Support

If you need help with the Git Integration for Jira app, please e-mail us:

Please include the "Support Zip" that Jira produces for diagnosing issues.

Also include information about:

  • How long have you been experiencing this problem?

  • If there were any changes to the environment that would be notable?

You can produce the "Support Zip" by following the steps in this article or by accessing http://[JiraServerNameHere]/plugins/servlet/stp/view/.

Jira Cloud does not have the Support Zip feature.

Right click here to open this video in a new browser tab for more viewing options.

Export Jira Support Zip settings to get the best support.

If the support zip is larger than 15 MB (too large for our support system to receive by email) - contact us: and we will provide a secure location to upload the support zip.