Troubleshooting articles


TitleCreatorModified
Whitelist BigBrassBand CloudAdam WrideSep 02, 2021
Avoid OutOfMemory exceptions by configuring or memory allocation with Jira to accommodate large repositoriesShanmarc FloreteNov 09, 2020
(Git Integration: Jira Server/Data Center) "Dangerous use of multiple connections" error on local databaseShanmarc FloreteOct 14, 2020
"Service proxy has been destroyed" exceptions in log (Git Integration: Server/Data Center)Shanmarc FloreteApr 25, 2020
Git Integration (Server): Jira index error: IndexNotFoundException: no segments* file foundAdam WrideApr 10, 2020
Git Integration (Cloud): OAuth connection error or error 401 page with Azure DevOps integrationShanmarc FloreteApr 10, 2020
Git Integration (Cloud) OAuth connection error or error 401 page with Azure DevOps with Active Directory integrationShanmarc FloreteApr 10, 2020
Git Integration (Cloud): Licensing error - installCheck failedAdam WrideMar 18, 2020
Git Integration (Server): Pull request index error: org.json.JSONExceptionShanmarc FloreteMar 15, 2020
Malformed input or input contains unmappable charactersShanmarc FloreteNov 06, 2019
SSH key file format is invalidAdam WrideNov 06, 2019
Installation fails when installing manually (Server/Data Center)Shanmarc FloreteSep 04, 2019
Error while reindexing - Java heap space / Object too large, rejecting the packAdam WrideAug 28, 2019
Connection Reset when Accessing the DatabaseShanmarc FloreteAug 09, 2019
Git Integration (Server): Health Check: Database CollationAdam WrideJul 29, 2019
Personal access token failing Azure DevOps integration with Not Authorized errorShanmarc FloreteJul 09, 2019
Repositories missing from Azure DevOps integrationShanmarc FloreteJul 09, 2019
Git Integration (Data Center): Error while reindexing - Java heap space / Object too large, rejecting the packAdam WrideMay 31, 2019
Git Integration (Server): Duplicate entry 0 for key PRIMARY exceptions in logAdam WrideMay 22, 2019
Git Integration (Cloud): Why don't I see the Create Branch or Pull Request features?Adam WrideMay 15, 2019
Git Integration (Cloud): Why don't I see commits?Adam WrideMay 15, 2019
Git Integration (Server/Data Center): TFS - Not authorized exception when Jira works thru proxyShanmarc FloreteMay 15, 2019
Git Integration (Cloud): Connection error for self-hosted git serversAdam WrideMay 15, 2019
Git Integration (Server): Indexing error - Too many open filesAdam WrideMay 15, 2019
Git Integration (Server/Data Center): Problems with shared home on Azure StorageShanmarc FloreteMay 15, 2019