Service Desk

{"xsrfToken":"717a7839-5998-4fed-9678-259464258c7e_a7e28e9c24fc939d333d86679d4b6f66acb131ad_lout","branding":{"id":"14","key":"devinfo","name":"Dev Info for Jira Cloud","portalBaseUrl":"/servicedesk/customer/portal/14","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/16","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c7d2d9","headerLinkHoverBGColor":"#c7d2d9","headerBadgeColor":"#c7d2d9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/bf2c16bf-e67c-4435-a589-b6ecf6ca7350/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NjYyYjgzYi1lMmEyLTQwNmQtYjhjYi01NWI2MDkyODM3ZTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJmMmMxNmJmLWU2N2MtNDQzNS1hNTg5LWI2ZWNmNmNhNzM1MCI6WyJyZWFkIl19LCJleHAiOjE1NzM3MjIwODAsIm5iZiI6MTU3MzcyMTQyMH0.jaE3VxkCozE4Aeq8q1rxl7rCaiDHl_p20Hl-2S7FuDk&client=7662b83b-e2a2-406d-b8cb-55b6092837e7&mode=fit","logoId":"bf2c16bf-e67c-4435-a589-b6ecf6ca7350","isLogoAvailable":true,"helpCenterTitle":"BigBrassBand Help Center","sharedPortalName":"BigBrassBand Support Center","userInitialAnnouncementHeader":"Support hours","userInitialAnnouncementMessageWiki":"<p>Support hours Monday - Friday from 9AM-5PM US Eastern time. We observe US national holidays.</p>","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"en-US":{"helpCenterTitle":"BigBrassBand Help Center","sharedPortalName":"BigBrassBand Support Center","announcementHeader":"Support hours","announcementMessage":"Support hours Monday - Friday from 9AM-5PM US Eastern time. We observe US national holidays.","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#233741","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"14","key":"devinfo","projectId":10018,"serviceDeskId":14,"name":"Dev Info for Jira Cloud","description":"<p>Support (administration, technical, user), licensing, and more.</p>","portalBaseUrl":"/servicedesk/customer/portal/14","onlyPortal":false,"reqTypes":[{"id":"92","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10446,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10446","groups":[15],"key":""},{"id":"93","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10457,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10457","groups":[15],"key":""},{"id":"94","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10465,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10465","groups":[15],"key":""},{"id":"95","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10440,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10440","groups":[15],"key":""},{"id":"96","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10466,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"97","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10450,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10450","groups":[15],"key":""},{"id":"98","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10485,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10485","groups":[15],"key":""},{"id":"99","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10472,"iconUrl":"https://bigbrassband.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[15],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[93,92,94,97,95,98,99]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b874726d-dd7d-33e2-b1f4-61c7bbced559","appLinkName":"System Confluence","appLinkUrl":"https://bigbrassband.atlassian.net/wiki","spaceKey":"DEVINFO","spaceName":"Dev Info for Jira Cloud (new)","spaceUrl":"https://bigbrassband.atlassian.net/wiki/spaces/DEVINFO"},"labels":[],"projectKey":"DEVINFO","serviceDeskId":14},"createPermission":true,"portalAnnouncement":{"portalId":14,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DEVINFO","userLanguageHeader":"","userLanguageMessageWiki":"<p><a href=\"https://marketplace.atlassian.com/apps/1219270/dev-info-for-jira?hosting=cloud&tab=overview\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Atlassian Marketplace listing: Dev Info for Jira</a></p>","defaultLanguageHeader":"","defaultLanguageMessage":"[Atlassian Marketplace listing: Dev Info for Jira|https://marketplace.atlassian.com/apps/1219270/dev-info-for-jira?hosting=cloud&tab=overview]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"BigBrassBand Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://bigbrassband.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/14?xdm_e=https%3A%2F%2Fbigbrassband.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1.550.0&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxYjQ3YTRiZTQ2Y2NmZjBkNDMzM2E3ZmVlZTM1OWE4ZTllMThmOWJhODI5YWVmM2FmZGI5ZDc0ZjU3YmZhNTcxIiwiaXNzIjoiMGU2ZDQzMzItNmM5Yi0zOTg0LWFlNGUtMDRiMjA1ZDFjNWQ4IiwiY29udGV4dCI6e30sImV4cCI6MTU3MzcyMjM4MCwiaWF0IjoxNTczNzIxNDgwfQ.xUEZxSIjluT45h_LWF1l66Nl0rLdBRRlCBwvHrrA_Js\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZTZkNDMzMi02YzliLTM5ODQtYWU0ZS0wNGIyMDVkMWM1ZDgiLCJjb250ZXh0Ijp7ImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJERVZJTkZPIiwiaWQiOiIxMDAxOCJ9fX0sImV4cCI6MTU3MzcyMjM4MCwiaWF0IjoxNTczNzIxNDgwfQ.KtZ7OE8eJu8b5UL1IyBzndjNfntFXe5Qzg9_hx6N5LQ\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"DEVINFO\\\",\\\"id\\\":\\\"10018\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"DEVINFO\\\",\\\"project.id\\\":\\\"10018\\\",\\\"servicedesk.serviceDeskId\\\":\\\"14\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://bigbrassband.atlassian.net\",\n \"apiMigrations\": {\n \"gdpr\": true\n }\n};\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}